Our Returns & Refund Policy

Our Returns Policy

To initiate a return, please contact our team at hello@goofd.co and ensure your return is within 10 days of purchase. We will provide you with assistance and instructions on how to return the item.

Though our products are made from ceramics, we do not advise washing them in the dishwasher to avoid any potential damage. We highly recommend that you take care of your goof'd.co products by gently washing them by hand.

 

Our Refund Policy

We want you to be fully satisfied with every item that you purchase from our store. You can be sure that all products will be closely inspected before being shipped out. If, however, you are not satisfied with the item/s that you have purchased due to it/them being faulty, damaged, or not as described, you are welcome to log a return. 

Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) as well as process your refund.  Refunds will be issued to the original payment method, excluding original shipping charges. 

Kindly note that if you wish to log a return, the product must be returned in its original packaging and must not have been used/tested. A ‘Defective Product’ is one which contains a material imperfection in the manufacture or design that renders the product less acceptable than reasonably expected. 

 

Our Cancellation Policy

At goof'd.co, the fulfilment process starts right away when an order is received, so unfortunately, we cannot accept cancellation requests. Nevertheless, all completed orders will be eligible for returns according to our standard return policy.

If an item happens to become unavailable, we retain the right to cancel the order or any part of it at any given moment. In such cases, a full refund will be issued back to your original payment method. You will receive an email notification about any orders or items that we are unable to fulfil and have refunded.

 

Having said all the fancy stuff - we’d like to end off by saying that we thank you for your support and hope that we always send you products that will put a g’ smile on your face!